Job Description

Join our team as a Customer Support Specialist, where you'll play a vital role in providing exceptional service to both wholesale and retail customers. You will engage with customers to understand their needs, answer queries about our premium Sherwin-Williams products, and recommend the ideal solutions tailored to them. Your swift resolution of customer concerns will ensure maximum satisfaction while you stay updated on product features and uphold our high quality and visual standards.

As part of this role, you will be required to work at Store #3094, located at: 19945 Riverside Commons Plz Ste 180, Ashburn, VA 20147-5146, and may also help at neighboring stores within a 5-mile radius.

This position involves frequent customer interactions, including with minors, as well as access to cash, electronic devices, and store merchandise, necessitating a review of criminal history to maintain the safety and integrity of our operations.

At Sherwin-Williams, we strive to inspire and enhance the world through our outstanding paints, coatings, and innovative solutions. Your skills, talent, and passion are essential to help us achieve our vision while supporting your growth and job satisfaction through:

• Benefits: Comprehensive rewards, including health and wellness programs.
• Career Growth: Opportunities to learn and develop new skills that propel your career forward.
• Community Connection: Join an inclusive team that is dedicated to improving our communities.

Ready to start your journey with us? Here's how:

1. Apply Online: Find roles that interest you on our Careers page and create your profile.
2. Digital Interview: Qualified candidates will be invited to a digital video interview via HireVue within 7 days of application.
3. In-Store Interview: Top candidates will meet with our team in-store for the next steps.

We prioritize your health and well-being with a robust benefits package designed for all employees, ensuring a supportive workplace. For more benefits information, please refer to our employee benefits page.

Our compensation decisions reflect the unique qualifications of each candidate, considering factors such as experience, skills, and organizational needs. The pay range disclosed is applicable as of the date of this posting and may be adjusted as necessary.

As an equal opportunity employer, Sherwin-Williams is committed to hiring regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, and any other legally protected category.

Key Responsibilities:

• Deliver exceptional customer service to ensure high levels of customer satisfaction.
• Assist customers in-store and over the phone to identify their needs and recommend appropriate products.
• Build strong relationships with both wholesale and retail customers.
• Accurately process sales transactions in accordance with company policies.
• Meet and strive to exceed sales goals consistently.
• Maintain thorough work order files and product formulas.
• Retrieve and prepare products for customers with precision.
• Mix and tint products to meet customer specifications when necessary.
• Ensure shelves are stocked and displays are well-organized.
• Perform routine cleaning of store equipment.
• Assist with loading and unloading delivery trucks.
• Maintain an organized and presentable store environment.
• Stay knowledgeable about product offerings to assist customers effectively.
• Adhere to inventory control procedures.
• Propose ideas to enhance sales performance.

Minimum Requirements:

• Must be at least 18 years old.
• Eligible to work in the country without sponsorship.
• Fluent in English and Spanish, with excellent communication skills.
• Valid, unrestricted Driver's License required.
• Ability to lift and carry materials up to 50 lbs. regularly, and up to 70 lbs. occasionally, with or without reasonable accommodation.
• Willingness to work all assigned hours, including evenings and weekends.
• If currently employed by Sherwin-Williams, must meet performance evaluation requirements.

Preferred Qualifications:

• High School diploma or GED.
• At least one year of experience in retail or customer service.
• Experience selling paint or related products is a plus.
• Familiarity with tinting and mixing equipment is advantageous.

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