Job Description

Responsible for providing and maintaining effective traffic air or ocean shipments coordination nationwide with vendors and company offices. Provide information to resolve customer shipment related problems. Monitor the daily flow of customer purchase orders. Assist management with document preparation, status purchase order and traffic activity reports.

Provide work direction and leadership in associated job duties, processes, and company policies and procedures

Assist management with requests and requirements pertaining to pick-up and delivery, tracing shipments, rate quotes, and special handling. Responsible for coordination of crating, picks, bookings, pre-alerts, and closed communication between customer and network agents

Assist management with problem and issue resolution

Follow up with customers to resolve invoice problems and discrepancies

Communicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handling

Audit Ocean Bill of Lading for completeness and accuracy making sure ocean rate request has been submitted to FMC for filing. Maintain FMC for filing and FMC Tariff Book

Assist air freight agents on preparation of air way bill and close on board coordination confirmation with carriers according to company policies, procedures, and processes

The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation. Schenker & Co AG

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