Job Description

Salary: $20.00-$27.00/hr. Depending on Experience

Schedule: 8:00AM-5:00PM Monday-Friday

In collaboration with our Outreach team, this individual will build rapport with individuals experiencing homelessness, assess their needs, and connect them to services that provide stability, ease the burden of homelessness, and increase individuals’ quality-of-life while they await housing. You will assess our clients’ needs, connect them to community services such as benefit assistance, provide vulnerability assessments, and access to a variety of referral services and other important resources. The goal is to utilize as many community services as possible to assist with day to day needs during the process of securing long term stable housing. Outreach efforts are conducted year-round and include visiting outdoor encampments, our local shelter, and other highly frequented areas by the unhoused population. Additionally, the case manager, with the support of the team, will be responsible for completing the required documentation to enroll people in housing programs, which may include homeless verification, verification of disability, and housing subsidy applications. Once located and program enrollments are complete, individuals and/or families are supported by the outreach team in transitioning to their newly assigned program staff with partner agencies.

Duties

• Meet un-housed individuals on the streets, encampments, shelters and establish rapport to assess how we can best assist them
• Complete intake assessment, paperwork and enroll clients into Center and Safe Parking Program
• Draft Stability Plan for each household to plan steps necessary towards removing barriers and securing housing
• Assign tasks to clients and assisting, when necessary, with the footwork to helps clients achieve goals
• Connect clients to local resources that can assist with case management goals
• Maintain case notes and documentation of connections to service according to HMIS protocols
• Ensure all documents and files are up-to-date and organized
• Ensure that all client data and notes are input into HMIS accurately and within 72 hours of each client meeting
• Meet weekly with direct supervisor for case conferencing
• Maintain client caseload of up to 45 clients
• Attend all required training for staff development
• Adhere to strict client confidentiality

Skills and Experience

• Possess basic understanding and compassion for the unhoused population we serve
• Have deep knowledge of HMIS and the ViSPDAT assessment processes
• Process Cultural Competency (the ability to work, communicate and relate to individuals from diverse and vulnerable backgrounds)
• Thrives in a dynamic and high activity environment
• Excellent at diffusing conflict with the ability to maintain composure and inform staff when additional support is needed
• Possesses an attentive, receptive, assertive, calm and professional approach to dealing with critical need individuals
• Excellent verbal and written communication skills
• Excellent customer service skills

Physical Requirements

• This position is considered moderately to highly physical and requires a lot of standing, bending, lifting and walking
• Able to stoop, kneel, carry, push and pull, ascend/descend stairs, climb ladders
• The ability to lift and carry up to 30 pounds on a regular basis

Requirements

• 3+ years of unhoused case management experience
• Bachelor’s degree or equivalent in a field related to Social Services, Mental Health, or assisting vulnerable populations
• Ability to develop relationships and garner trust
• Computer knowledge and proficiency with Microsoft Office Suite and Google Docs/Sheets
• Must have driver’s license and a clean driving record
• Santa Clara County HMIS and ViSPDAT user eligible
• Pass a background check
• Bilingual English/Spanish Required
• Resume Required

Please contact the Gilroy Office for additional details (408)767-2904

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