Job Description

300 University Blvd E, Silver Spring, MD 20901, USA

Job Description

Posted Saturday, May 17, 2025 at 4:00 AM

The YMCA of Metropolitan Washington is a leading nonprofit organization that has a strong commitment to nurturing the potential of kids, promoting healthy living and fostering a sense of social responsibility. The Y is a cause driven organization that offers tremendous opportunities to make a difference. We invite you to join us in this amazing work to develop your skills, to realize your leadership potential and discover a career that is so much more than a job.

Position:Family Case Manager Lighthouse Salary:$50,000-53,000

About the Job:

• Assist immigrant individuals and families adjust to life in a new country, secure basic resources and arrange support for legal matters, such as documentation.
• Assessing legal needs and connecting clients with legal services.
• Served as a liaison between ICE, USCIS and Immigration court.
• Check case status to ensure clients court dates and ICE check points are up today.
• Receives and assesses client referrals: interviews clients to determine client need for assistance.
• Serves as a liaison to develop, monitor, and adjusts family service plan and individualized client services: Working under the general supervision of a program supervisor, independently arranges the sequence of work, obtains necessary information and data, selects appropriate methods and procedures, and varies these as necessary to address different case situations.
• Provides general client services and case management: offers significant support and guidance, as well as service assistance, which directly impact the social, physical and/or economic well-being of the clients served and, at times, their families/significant others.

Some of the exciting tasks you will do as a Family Case Manager Lighthouse include but are not limited to:

• Accepts referrals for social services and provides feedback on referrals
• Assists clients to assess their situation, define their problems, and identify acceptable courses of action by availing themselves of recommended community services.
• Completes initial intakes/assessments
• Analyze the subjects or issues involved in each assignment or case to develop family service plans for clients family
• Determine intervention strategy and appropriate actions utilizing clients individual needs
• Connect clients to outside service providers and resources
• Provides case management and monitoring services to clients
• Makes follow-through contacts with clients and other agencies to ensure that needed services have been provided
• Prepares and updates case records/client status reports
• Ensures recordkeeping-intakes/family needs assessments; family service plans, contact notes, electronic database entry
• Keeps abreast of changes to and the issuance of new rules, regulations, policies and procedures pertaining to program eligibility and service delivery
• Reviews programmatic and personal documents, creates and maintains case notes and records, drafts brief memos and letters, and performs related functions

Qualifications and Skills:

• Bachelors degree in human services. Comparable experience may be considered as equivalent for satisfying educational requirement(s).
• 1-3 years experience
• Experience in working with diverse populations; and skilled at collaborating with multiple agencies

We offer the following benefits:

We appreciate your talents, hard work and professional dedication and will reward you with a highly competitive salary and benefits package, including a 10% employer-funded retirement plan. In addition, we provide 403(b) retirement savings plan; high quality healthcare; free YMCA membership for you and your family ; a generous paid time off package; numerous professional development opportunities; an exciting and collaborative work environment; and the ability to work with creative, talented and diverse individuals

300 University Blvd E, Silver Spring, MD 20901, USA

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