Help Desk Support Technician Job at AppleOne, Greenville, SC

azliRWVGMnR2OGZQZVV1UkNDRTg1NkdrMnc9PQ==
  • AppleOne
  • Greenville, SC

Job Description

Position Overview:
As a Help Desk Support Technician, you will be the first point of contact for users experiencing technical issues. You’ll troubleshoot, resolve, and escalate problems, ensuring the delivery of prompt and effective solutions to our customers. This is an excellent opportunity for individuals looking to grow their technical skills while delivering excellent customer service in a fast-paced environment.

Key Responsibilities:
Provide remote technical support to end-users via phone, email, or chat
Troubleshoot hardware, software, network, and system issues, providing clear and efficient solutions
Install, configure, and maintain computer systems, software, and peripherals
Document all support interactions, solutions, and issues in the help desk ticketing system
Escalate unresolved issues to the appropriate technical teams or supervisors
Assist with system updates, patches, and routine maintenance
Ensure all support requests are handled in a timely and professional manner
Maintain knowledge of current software and hardware products, as well as industry best practices
Collaborate with IT team members on ongoing projects and system improvements

Qualifications:
Solid understanding of computer systems, mobile devices, and software applications
Experience with ticketing systems and remote support tools
Strong problem-solving and troubleshooting skills
Excellent communication and customer service skills
Ability to work independently as well as part of a team
Relevant certifications (e.g., CompTIA A+, ITIL, etc.) are a plus
Ability to multitask and manage time effectively in a fast-paced environment

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:

The pay transparency policy is available here:

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

(none specified)

Job Tags

Temporary work, Remote job,

Similar Jobs

Cedar Point

Maintenance Electrician Job at Cedar Point

 ...nights, weekends, and holiday periods to meet business needs. The Maintenance Electrician will provide electrical support and maintenance...  ..., waterparks, campgrounds, marina, and any other areas of the facility. Perks: Complimentary tickets for friends and family Discounts... 

NHBlacklabs Delivery

Delivery Driver - Amazon - Flex scheduling now available Job at NHBlacklabs Delivery

 ...Job Description Job Description Looking for a job that works with YOUR schedule? Are you a Flex, DoorDash, or Uber Eats driver looking for consistent income and a better alternative to using your own car? You appreciate being the owner of your territory and... 

Avera St Mary's Hospital

Registered Nurse (RN) - III - Women's Center Job at Avera St Mary's Hospital

 ...Join the RN Nursing team at Avera! Love Where You Work: Work at Avera where current employees rate their satisfaction at 94%. Join a team where the career opportunities...  ...teamwork, with compassion and the goal of Moving Health Forward for you and our patients. Work where... 

Alliance Environmental Group, LLC

Sales Estimator Job at Alliance Environmental Group, LLC

 ...Sales Estimator/ Project Manager Alliance Environmental Group LLC. is an environmental contractor specializing in commercial and residential...  ...Manage existing projects and create new project estimates in Xactimate and internal company CRM Process paperwork and obtain... 

MARSHVILLE POST OFFICE

ASSISTANT RURAL CARRIER (ARC) Job at MARSHVILLE POST OFFICE

The Assistant Rural Carrier (ARC) provides support to the United States Postal Service?s rural delivery operations. This role involves delivering mail along established mail routes to residential and business customers safely and efficiently. The ARC will perform additional...